Refund and Return Policy

1. Returns Eligibility

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect

  • The return request is raised within 7 days of delivery

  • The product is unused, unwashed, and in original condition

  • Original packaging, tags, and invoice are included

Products that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Items damaged due to misuse or negligence

  • Products marked as “Final Sale” or “Non-Returnable”

  • Gift cards or digital products

  • Items returned without original packaging or accessories

3. Return Process

To initiate a return:

  1. Email us at chinkuandvicky1.5@gmail.com

  2. Include your order number, reason for return, and clear photos/videos of the issue

  3. Our support team will review and respond within 2–3 business days

  4. If approved, return instructions will be shared

Unauthorized returns will not be accepted.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Policy

  • If you receive a damaged or wrong product, we may offer a replacement instead of a refund, subject to product availability.

  • Replacement shipping will be free of cost in such cases.

6. Return Shipping Costs

  • If the return is due to a defect or our mistake, we will bear the return shipping cost.

  • For other approved returns, the customer may be responsible for return shipping charges.

7. Late or Missing Refunds

If you haven’t received a refund yet:

8. Cancellation Policy

  • Orders can be canceled before dispatch only.

  • Once shipped, orders cannot be canceled and will follow the return process.

9. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective once posted on the website.

10. Contact Us

For any questions related to refunds or returns:

📧 Email: chinkuandvicky1.5@gmail.com
🌐 Website: https://chinkuandvicky.com/